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Hosted Call Center Software Platform

The call center business has changed over the years, with higher operating costs and reduced profits. Customer expectations are continually on the rise, and advances in technology are more frequent and expensive to keep up with. Security is also a fundamental consideration in today's Internet economy.

Improve the future of your call center with our hosted call center software platform. Our hosted call center software solutions are state-of-the-art and we have the finest in-house expertise to not only make your life easier but enable you to increase uptime, reduce security vulnerability and increase the strength and profitability of your business.

We Make Operating a Profitable Call Center Easy

As a cloud-based provider, we can:  

  • Have you up and running fast
  • Reduce the need for your company to advance large sums of capital
  • Make it possible to do business the way that works for you: at-home, globally, or from multi-site locations
  • Enable the most productive and cost-effective agent arrangement; you do not have to staff for peak periods and you pay only for agent talk-time 
  • Help you automate mundane service processes so that you can focus on more important business activities
  • Reduce your IT costs and eliminate technical hassles
  • Seamlessly integrate with multiple in-house and commercial technologies, including CRM systems

Backed by Research, We Are the Most Reliable Contact Solution on the Market

 According to Ventana Research, our call center software solution has the highest product reliability in the business*

  • 99.99% availability SLA
  • Geographically redundant

*Value Index for Agent Performance Management in 2010 by Ventana Research

No One Does as Much Secure Business As We Do

  • Our dedicated Trust Office staff ensures the highest standards for security, availability and reliability
  • 7x24x365 Network Operations Center
  • SAS70 audited data centers
  • PCI Compliant
  • Safe Harbor Certified
  • Change control policies, regular and timely patch management, disaster recovery planning and security training
  • Geographically redundant databases using real-time replication, encryption, HTTPS and SFTP

Whether We Help You Make Money or Save Money, It All Adds Up to Higher Profitability

  • Our various hosted call center software solutions enable you to reduce the cost and increase the profitability of every customer interaction
  • With our solutions and the expertise of our Professional Services team, we can help you create a brand-building and differentiated customer experience that will enable you to grow
  • We require no up-front hardware costs
  • No revolving upgrades- your technology is updated automatically without cost to you
  • On-demand scalability means you can scale up and down as needed and will never have to pay for unnecessary staff
  • Our pay-as-you-go billing model means you only pay for what you use
For more information, please call us at 877.937.4971 or email us at salesteam@zpacs.com.
Copyright 2011 by Zephyr Partners LLC